How to uninstal partially installed files on Laserjet PRO MFP M127fn

[vikkywhyte]

I was instaling the software for my Laserjet PRO MFP M127fn and suddenly there was power failure and an error massage. Now, i'm trying to reinstal but i got this massage ''the  prior product installation failed to complete. The partially installed files must be uninstalled before you rerun the product installation''. i have searched for the installed files but i could not find it in my computer.

Please what should i do?

Thanks.

[Dvortex]

Hello, @vikkywhyte – Hope you are well!
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I see that you have not mentioned your operating system. To give you specific steps, I would like to know the operating system on your computer.

If you are using Windows OS, try Microsoft Fix it to remove / uninstall the files. Get the software and instructions here: http://hp.care/2dHImNI

If you are using MAC OS X, follow the document to uninstall the old files: http://hp.care/2cD0tFl

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

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[vikkywhyte]

thank you Dvortex for your reply, but this did not resolve the issue.

i wish to install HP Laserjet Pro MFP M127-M128 on my DELL Inspiron N5050 , but this was the reply i got " The prior product installation failed to complete. the partially installed files must be uninstalled before you rerun the product installation". i cant find the installed file on my laptop. and i could not uninstalled it.

(during the prevoius installation, there was power failure immediately i connected the printer to my laptop to complete the installation)

my system is windows 7

Thank you.

[Dvortex]

Hello, @vikkywhyte

Try the steps below to remove the old printer software and to install the new one:

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2peoGtG to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know how that goes!

Good luck 🙂

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[naser12345678]

Hello, 

I have exactly the same problem with win7. I have HP LASERJET PRO MFP M127. I did all of the steps that you suggested, but it didn't help me. I still get the "the prior product installation failed to complete. the partially installed files must be uninstalled before you rerun the product installation" windows. Can you help?

thank you,