Hp 2710e using in Thailand

[Stix40]

Bought printer in UK with smart ink!

Living in Thailand now so had to cancel smart ink.

Original cartridge now not working.

I was told to buy 678 ink cartridge,  printer says incompatible.

Hp support said buy ink cartridge 67 

Printer says incompatible again!

Is there a way of changing region on printer to accept ink cartridge 67

Because I cannot buy 305 ink cartridge

Thanks in advance 

[A_Gayathri]

Hi @Stix40,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Stix40]

Gaya

Thank you for replying!

But I cannot see private message

I click on link and it doesn't show your message!

[Stix40]

Thanks for the reply

Where is the private message with instructions for region reset ?

Is this a windup ?

[A_Gayathri]

Hi @Stix40,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping