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03-02-2021 11:43 AM
Hello i did bought 2 weeks ago the 4110
i did connect the printer by WiFi and was able to print by phone .
When my Son the next day wants to print he did call me art work, printer offline .
When i disconnect the power and power it back up it works after some time hè can print ! When i dont use the printer for some hours same problem with pc and phone ..
it is strange and indont think Its normal you need to unplug the power plug and plug it back in every time you want to use this printer ...
03-05-2021 05:43 AM
Welcome to HP Support Community
I would like to help
Please download the HP Print And Scan Doctor Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Run PSDR v5.0.2
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
03-07-2021 05:13 AM
Thank you for your reply
again i started your hp docter diagnose
and i was not able to defect the printer before i cut the power and plugged it back into the power . In my original post i also mentioned the printer was not vissible for all devices : phone and pc.
When the printer is not used he gets in a sleep mode and is not vissible/offline
yesterday evening used sevrral times your wizard software
today same problem !
03-10-2021 04:53 AM - edited 03-10-2021 04:53 AM
Thanks for keeping me posted
Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16
Next assign a Manual IP Address
- Print a Network Config Page from the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 188.8.131.52 for the first DNS and 184.108.40.206 for the second DNS. This is Google DNS.
- Click 'Apply'.
I Am An HP Employee
03-15-2021 04:15 PM
Hi, i did everything as suggested.
When i was browsing the settings menu
i did find a menu power save settings
It says the printer will go in sleep mode after 2 hours . The problem is i can not change this setting to never !
i think this is where The problem keeps comming up , the printer gets in sleep mode and can only bring back alive by deconnecting the power and power it back up again .
03-16-2021 12:25 PM
So what you say is
i have a printer with the function eprint what does not work because my printer sleeps and i can not decide per change it to my own wish.
i dont know why we as cliënt should by this printer then ?
i can not Be designed that you every time need to disconnect and reconnect het power plug
03-19-2021 12:23 AM
The Printer will go to sleep but you should be able to wake it up from sleep when printing
Try these steps
Touch on the Wi-Fi icon ((i)) on the printer, and take down the IP address a. Click Start/Devices and Printers. Right-click on your HP Printer. Select Printer Properties. Select the Ports tab at the top. b. Select Add Port. Select Standard TCP/IP Port. Select New Port. c. Follow the Add Port Wizard. Under Printer Name or IP Address, . Example: 192.168.1.15. The IP address will be copied under Port Name. d. Select Next and Finish the Wizard.
For ePrint issues you can refer to this link: https://support.hp.com/in-en/document/c03601466
I Am An HP Employee