Hp 6968 forgot admin password

[heleneantaki]

I have Forgotten  my admin LOGIN  and password for my  HP OfficeJet Pro 6968

When I try to access the settings from my printer directly I apparently set up a password. I have some medical issues and dont remember doing this. 

I read in another post that an HP employée sent a private message with the instructions. Please send me as well.

[Jay_G24 · Accepted solution]

Hi @heleneantaki,

I'd like to help!

I understand that the printer is requesting a adminstrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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