• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-26-2025 05:07 AM

HP Recommended
Product: HP Smart Tank 7005 All-in-One

During initial setup i get error codes, hp smart says to contact hp support to continue.

at first printer boot it did not want to connect to wifi. After password input it almost instantly informed an error due to “timeout”. After printer reboot i could input wifi password in printer using the app, but app blocked at next step with this error message. I rebooted the printer multiple times but error persists.

EBS00P0013

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2025 08:30 AM

HP Recommended

Problem solved when i used the pc version of hp smart.

needed to input a pin code located behind print heads to connect and continue installation.

(initial problem posted occured using ios app version of hp smart)

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-26-2025 08:30 AM

HP Recommended

Problem solved when i used the pc version of hp smart.

needed to input a pin code located behind print heads to connect and continue installation.

(initial problem posted occured using ios app version of hp smart)

Was this reply helpful? Yes No

‎01-28-2025 09:08 AM

HP Recommended

Hi @Augustijn,

 

Welcome to HP Support Community.

 

Thank you so much for your response. I am glad the issue is resolved.

 

Is there anything else that I can help you with today?

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.