Hp Envy 4500

[GeorgeA5]

HP Envy 4500 that won't print word or dopy documents. It will scan and also print PDF, but that is all. I have tried to update drivers but to no effect. 

The printer is connected to the desk top PC by cable and has been for some time - without any problem.  I have tried to fix also via Co-Pilot on edge but I'm sure he/she wouldn't have a clue.  Can anyone give me a reasonably simple fix, something like the availability of an installation download or driver that might do it. Look forward to any help that saves me ditching the printer and getting a new one.

[ferRX]

Hi @GeorgeA5 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/Full_Webpack-116-Full_Webpack.exe

Once you install that software Restart your computer and send your document to print.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[GeorgeA5]

Thank you for the information.  I have now tried this without result. Further investigation now seems to point to a systems error within the window O/S system, and it may ultimately result in someone with a greater knowledge than myself in dealing with this or even a new PC - which I am seriously considering. Once again, thanks for your input, greatly appreciated.