Hp Envy 4500

[Chilyar]

Has anyone found a solution for the Envy4500 Internet connection problem. I have tried rebooting printer and my modem with no avail.

[Sneha_01]

Hi @Chilyar,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see there is an issue with the HP printer connectivity. I will surely help you with it. 

May I Know do you get any specific error on the screen?
May I Know what is the wifi light status on the printer?Are you connecting it with a home wifi or a shared network or wifi direct?
Are you using a windows or Mac laptop?

In the meantime,let's try a network reset:

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Turn off the mobile device/PC.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the mobile device/PC.
 

Press the Wireless button to access the Wireless Status menu.

 2. Press the button next to Settings to access the Wireless Settings menu. 

3. Select Restore Defaults. 

4. Confirm selection to restore defaults
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Chilyar]

Reset did not work. I am trying to connect to my t mobile internet via wifi and I keep getting can not connect and when I print out test results it says fail next to no filtering. I have now tried resetting 3 different times to no avail. Please if someone can help me at my wit's end.

[Chilyar]

Will not work for my phone or my computer which is a windows 11 I can connect my laptop to the wifi just not the printer so I am unable to print anything since switching to tmobile internet. I have already contacted Tmobile and they advised me to contact someone with HP.

[Sneha_01]

Hi @Chilyar ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the one one-on-one interaction.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support