Hp Envy 5534 that only prints in Windows 10 (it does not works in W11)

[aperamaya]

I've been using an Hp Envy 5534 on my Windows 10 computer for years (and it still works fine).

I had it wired with usb cable and it worked flawlessly .

I've been using 3rd party black ink cartridge for a while ...no problem.

I can't get the same printer to work on my new Windows 11 desktop...the most I can get is to print a test page.

It was tested both with wi-fi and usb connection with no differences.

Any advice ?

Ps

I've used the latest driver that's available on HP website .

[ferRX]

Hi @aperamaya 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software12/COL47810/mp-115828-6/Full_Webpack-116-Full_Webpack.exe

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[aperamaya]

I appreciate your help but I do not feel confortable downloading stuff from unknown sources

I got the driver I'm using (for W11) from 

Benvenuto su Software e driver per Stampante e-multifunzione HP ENVY 5534  

Versione:

32.4.116

Sistemi operativi:

Windows 11

Data di rilascio:

6 dic 2021

[ferRX]

Hi @aperamaya 

I am showing that link to make you easy to download,

but if you want to download from the same HP site here is the link:

>> https://support.hp.com/it-it/drivers/swdetails/hp-envy-5534-e-all-in-one-drucker/model/5373130/swIte...

It is the same software...  È lo stesso software 

• 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[aperamaya]

Thank for your reply

As I've understood the one you advised it's the same that's available on my regional website...and the same I've installed on W11

[aperamaya]

Other shot at solving this issue....

Uninstalled software for Hp, removed that printer  from "printers & scanners"

I tried a "Factory data reset" (keeping pressed for a few seconds power & wi-fi button on the printer).

Reinstalled sw ... no result.

After reading a Reddit thread I changed a few settings on my Router enabling Secondary wi-fi ( @ 2,5 ghz)

I tried setting up the Envy to connect to that SSID but nothing.

Right now my Envy only works as a scanner .....kinda pissed off

NB

primary wi-fi has 2,5 & 5 ghz merged

[ferRX]

Hi @aperamaya 

You can try to install connecting a USB cable.

• 

Then following steps from the next video to install your printer:

>> https://www.youtube.com/watch?v=jDLUOU5VORc

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[aperamaya]

I'll be out for a few day when I'm back...

Thank you

[aperamaya]

Back with (partial) good news.

My dad has managed to get it working via USB....looks like something disconnected inside the cable try  (I had to use to 2 usb cables joined together for length) while tinkering.

Guess I'll buy an usb splitter to share the Envy between those 2 pcs.

[ferRX · Accepted solution]

Ok, great 😊good news !

You can try to install connecting a USB cable.

• 

Then follow steps from the next video to install your printer:

>> https://www.youtube.com/watch?v=jDLUOU5VORc

Now if the question is answered, you may click on Accepted as Solution for closing this thread message.

Best regards,

ferRX.