Hp Envy Inspire All in one 7224e

[Andre6213]

Since a few weeks I can't scan from the printer display to the computer. I removed & installed the latest HP software and tried Print and Scan Doctor, but no solution. Both softwares are hanging in communication with printer...

Printing and scanning from HP software on PC are working. In the embedded webserver "scan to computer" is disabled, and I can't enable this function

[Dragon-Fur]

@Andre6213 

Welcome to the HP Community --

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@Andre6213 wrote:

Product: HP ENVY Inspire 7224e All-in-One Printer

Operating System: Microsoft Windows 11

Since a few weeks I can't scan from the printer display to the computer.

I removed & installed the latest HP software and tried Print and Scan Doctor, but no solution. Both softwares are hanging in communication with printer...

Printing and scanning from HP software on PC are working.

In the embedded webserver "scan to computer" is disabled, and I can't enable this function

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-- Side  Bar -- 

I wish there were a way to squash the return of the HP Print and Scan Doctor -- the little agent was removed from service a while ago.  Unfortunately, it's part of older full driver software packages.  Each time you remove (uninstall) and then reinstall the full driver, the pesky Doctor comes back.

May / June 2025 – The Doctor is Kaput

 HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulner... 

Excerpted

Remove HP Print and Scan Doctor (Windows)

Remove HP Print and Scan Doctor by deleting the desktop shortcut and application folders.

    Open Windows File Explorer.

    Click Desktop, and then delete the HP Print Scan Doctor shortcut if it exists.

    In File Explorer, enter C:\HP\Diagnostics\PSDR in the address bar.

    If the folder exists, delete it and all its contents.

    In File Explorer, enter C:\Program Files (x86)\HP\Diagnostics\PSDR in the address bar.

    If the folder exists, delete it and all its contents.

Replacement for Print and Scan Doctor

 Use Diagnose & Fix in HP App to repair common printing issues (Windows, macOS)

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-- What about Webscan / Web Scan? --

Web Scan is a combined "no extra software needed" process that uses your Embedded Web Server (EWS) to communicate with the printer and scan content placed on the flatbed (glass) or in the ADF.

True -- First time use of Webscan / Web Scan requires that the feature is enabled.

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Printer -- Webscan / Web Scan

Feature is part of the Embedded Web Server (EWS) --

No additional software

This option requires a network connection and access to EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

NOTE: Webscan / Web Scan is not available on Laser printers

-- Classic EWS --

First Time Use Only -- Enable Webscan

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

-- Use Webscan –

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

OR

-- Alternate EWS – Web Scan --

First Time Use Only – Verify / Enable Web Scan

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Remote Scan > Item Web Scan = Switch ON

-- Use Web Scan --

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Scan > Web Scan

Set up Web Scan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Web Scan

After the scan is complete, Save the scan to your computer.

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-- Scan to Computer --

-- Model Dependent --

Product Name

HP ENVY Inspire 7224e All-in-One Printer

Digital Sending Standard Features

Scan to PC

Scan to Computer is generally dependent on having installed the full driver on the computer.

The Manage Scan to Computer feature must be enabled at the time it is used.

Access Manage Scan to Computer from the Printer Assistant OR Scan Assistant

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 HP ENVY Inspire 7224e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Andre6213]

Thank you very much for this information.

I enabled EWS in my printer, but scan from printer display still doesn't work. I get a message to go to HP.123.com to install the HP Smart app, while the new HP app is installed.

I think I will try to install the printer on another pc to test, but I have the idea that the new app isn't developed for USB communication...

Strange is also that I removed all HP software and installed the new app with the Administrator login, and my normal Windows user can still use the HP Smart app.

[Dragon-Fur]

@Andre6213 

You are welcome.

True -- Neither the HP Smart application nor its replacement (HP App) are suited to a USB-only environment.  HP Smart might be more tolerant.

If you wish to use the HP App, consider using a Wi-Fi Direct connection.  Wi-Fi Direct uses the printer's wireless radio to create a direct wireless connection to the computer (or tablet, phone).  Wi-Fi Direct does not support connecting the printer to the Internet -- some features, for example Instant Ink and Cloud, are not available using this type of connection.

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

 Starting on Page 32

and / or

  HP printer setup (Wi-Fi Direct)

Next,

The full driver can tolerate a USB-only environment. 

==========================

Printer Software - Full Driver

Open

 Software and Drivers for HP ENVY Inspire 7224e All-in-One Printer

Set / Adjust the Operating System / version to Windows / Windows 11

The full driver is available in the "EasyStart" wrappers.

Use the one that works --

Web Pack Installation - Open Web Page - Full Driver Printer Software

Wrapper Method -- Internet connection required 

Download and install (run the exe)

HP Easy Start Printer Setup Software (Internet connection required for driver installation)

Restart the computer after the software is installed.

OR

→ Hints →  The "Offline Use Only" installation can be used for a network connected or a USB connected environment. 

Be sure to unplug the USB cable between the printer and the computer before loading the software.  Re-connect the USB cable when instructed to do so, generally near the end of the successful installation of the printer software. 

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Easy Start Printer Setup Software – Offline Use Only

Restart the computer after the software is installed.

If not done, check / install the latest Firmware

 HP ENVY Inspire 7200 All-in-One Printer series Firmware Update

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"