Hp Laptop won't stay connected to HP Printer - keeps going offline and giving error messages

[MissGrace16]

Could this be related to the Windows 10 Firewall?

[Dragon-Fur]

@MissGrace16 

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@MissGrace16 wrote:

Could this be related to the Windows 10 Firewall?

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Well, yes - but considering how long you have likely had the printer it is something you would have likely checked by now.

Some Ideas -  not in any particular order

Static IP Address for printer

• The printer might benefit from having a static IP address assigned to it.  An assigned IP address for the printer prevents the network from just grabbing an address each time devices are added to the network.

What to do, how to check, Diagnostics, Troubleshooting:

Printer is Offline (Windows)

and / or

Wireless Print Center > Common questions > Wireless connection issues

and / or

When the printer is on the network, use the Embedded Web Server (EWS) to update / assign the Wireless setup.

Example:

HP Officejet Pro 8630 - EWS - Network

NOTE:  Your setup will likely be different - the basics may be similar enough to be helpful.

HP_8630_EWS_Network_Static_IP_1

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Least likely...

Router IP / Mac Address set for the printer does not match

• There is perhaps something odd going on in the router used to control your network - check the router logs to find any anomalies.  For example, make sure the router assigned IP for the printer matches the Mac address - both the IP and the Mac address as seen (detected) on the router must match what the printer knows about itself.  This "mismatch" scenario would be unlikely unless you have re-used the printer's IP address from a different device and the router tables are outdated.

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• The printer setup might benefit from using a TCP/IP port.

** Port Issues - Create a TCP/IP port **

The assigned port may fail to connect the printer or certain printer activities (Scan).  Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series

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