Hp LaserJet Pro M12W driver not installing

[rbence94]

I just bought a HP Laserjet M12W printer. Tried to install the driver from the disc but after 2-3 sec of loading the installation wizard disappear, closes and theres no error code/message either
Tried to download the driver from HP website and run the installation but it’s the same issue.
Bit annoying just bought the printer today and I cant use it

[The_Fossette]

@rbence94,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• How is the printer connected to the computer? (Wired/Wireless)
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[rajkankaria]

After going through all of these steps, the install is still not working. There is also no IP address available on the device control panel, can you specify how to find the IP  addresss? 

[fatah]

You can find drivers for your  Printer Hp LaserJet Pro M12W Here

https://hp-driver.co/hp-laserjet-pro-m12w-driver-download/

[rajkankaria]

Yes, I downloaded the driver and after the extraction it didn’t go to installation, the dialogue box just closed. That’s was the issue for the first user as well.

[locotus77]

1. Copy the "hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed.exe" - file into a folder.

2. Extract the "hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed.exe" - file to here with WinRAR.

3. Run "HpSetup.exe" from the extracted files.

That helped me.

God luck.

[FredWhatever]

Thank you so much for this pointer.

I've been struggling with this for months and never thought of manually extracting the files.

[waliasif]

according to your instructions i reached at driver tab clicked and tried to delete but the delete option does'nt highlight whereas i tried to remove the same from every corner. i have an other pc where i succeded to delete but the drive could not installed. i have installed window 10 pro on both pcs. the printer prints from both pcs, but driver found unavailble. lot of time has been wasted. plz advise what should i do further.