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‎09-07-2023 08:46 PM

HP Recommended
Product: Laserjet m507
Operating System: Microsoft Windows 11

Customer has several of the m507 Ent LaserJet's, they are all experiencing repeated issues using USB connection, slow printing and HP Smart cannot find the printer, however Windows 11 can find and install the printer, wondering if the latest Firmware could resolve these issues, and since these are enterprise printers it looks like I can only do the update using a thumb drive, since the Smart App is acting not so smart and says its offline, when windows says its online, other times the USB cannot even detect them until the printers is turned off and on.

4 REPLIES 4

‎09-07-2023 08:51 PM - edited ‎09-07-2023 08:54 PM

HP Recommended

I would not  even recommend using the smart app with these. Install them using  the Smart UPD driver. Firmware can be upgraded from thumbdrive or the embedded web server if they are network connected. I am willing to bet that currently the printer driver is using a Microsoft IPP driver. Which hampers printer operation and performance.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-07-2023 09:21 PM

HP Recommended

Unfortunately they cannot use tcpip, they prefer for these be for each user, there is a network connected m537 color laser used by everyone, but they all want dedicated printers connected direct to computer using USB, there are at least 5 of these on site, btw the UPD is asking for Traditional, Dynamic or Plug and Play, why so many choices?

 

Should the latest firmware be installed or done in increments?

 

Looks like I will be going on site tomorrow to handle this, I will just down everything I need to a thumb.

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‎09-07-2023 09:48 PM

HP Recommended

Actually after looking at the driver details it already has the UPD v4.

 

HP LaserJet Enterprise M507 series PCL-6 V4 Printer Driver (no installer)

49.10.4644 10.3 MB Nov 11, 2021

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‎09-07-2023 10:15 PM

HP Recommended

That will be the discrete (model specific) driver not the universal driver. It should work fine but if you continue to have problems you might want to try the SmartUPD driver, they make a USB dedicated version. On the driver page it is under the heading "managed drivers"

In terms of firmware, based on the age of the machine I would just install the latest available firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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