cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kev123890
Level 1
4 3 1 0
Message 1 of 7
358
Flag Post

Solved!

Hp Officejet 6958 having errors printing

HP Recommended
Hp Officejet 6958
Microsoft Windows 10 (64-bit)

I am having issues printing with my HP Officejet 6958. I send prints to it and the print queue says that there is an "Error - printing". I have checked the the "Printers & Scanners" section of the windows devices settings and also see under "HP OfficeJet 6950 [F400DD] an Error. I have tried uninstalling, reinstalling the printer software. I have also tried resetting the printer back to factory settings.

1 ACCEPTED SOLUTION

Accepted Solutions
kev123890
Author
Level 1
4 3 1 0
Message 6 of 7
Flag Post
HP Recommended

I have found the solution by trial and error.

Here are the steps for anyone having a similar to issue to me:

 

Open "Printers & Scanners"

In "Related settings" click "Run the troubleshooter"

Select "My printer is not listed"

Click "Open Add Printer Wizard..."

Click "The printer that I want isn't listed"

Select "Add a local printer or network printer with manual settings" and click next

Leave the default printer port and click next

If you see your printer click it and click next, but

If you do not click "Windows update" to update the list of printer drivers, and then

Select your manufacturer and your printer and let windows install this printer driver. In my case I installed the "HP Officejet 6950 PCL-3" drivers for my HP Officejet 6958.

 

This worked for me for printing, however the scanner does not work with these drivers. To access the scanner I used the HP Smart drivers. With this solution I have listed under "Printers & scanners" HP Officejet 6950 PCL-3 which should be listed whenever you print and I also have "HPF400DD (HP Officejet 6950)" for use when scanning, accessing the scanning prompt through the display on the printer.

 

 

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6
Jay_G24
HP Support Agent
HP Support Agent
16,246 16,201 1,306 1,498
Message 2 of 7
Flag Post
HP Recommended

Hi @kev123890,

 

I'd like to help!

 

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
kev123890
Author
Level 1
4 3 1 0
Message 3 of 7
Flag Post
HP Recommended

I've done that and it still does not work. I am getting a "Driver is unavailable" error message in the "Printers & scanners" setting window. When I try the "Diagnose & Fix" option in HP Smart it does not fix the issue and the test print window says "Your printer has experienced an unexpected configuration problem. 0x8007007e." I hope this information helps you help me. Thank you.

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
16,246 16,201 1,306 1,498
Message 4 of 7
Flag Post
HP Recommended

Have you tried installing full-featured drivers?

Was this reply helpful? Yes No
kev123890
Author
Level 1
4 3 1 0
Message 5 of 7
Flag Post
HP Recommended

 Yes, I have.

Was this reply helpful? Yes No
kev123890
Author
Level 1
4 3 1 0
Message 6 of 7
Flag Post
HP Recommended

I have found the solution by trial and error.

Here are the steps for anyone having a similar to issue to me:

 

Open "Printers & Scanners"

In "Related settings" click "Run the troubleshooter"

Select "My printer is not listed"

Click "Open Add Printer Wizard..."

Click "The printer that I want isn't listed"

Select "Add a local printer or network printer with manual settings" and click next

Leave the default printer port and click next

If you see your printer click it and click next, but

If you do not click "Windows update" to update the list of printer drivers, and then

Select your manufacturer and your printer and let windows install this printer driver. In my case I installed the "HP Officejet 6950 PCL-3" drivers for my HP Officejet 6958.

 

This worked for me for printing, however the scanner does not work with these drivers. To access the scanner I used the HP Smart drivers. With this solution I have listed under "Printers & scanners" HP Officejet 6950 PCL-3 which should be listed whenever you print and I also have "HPF400DD (HP Officejet 6950)" for use when scanning, accessing the scanning prompt through the display on the printer.

 

 

View solution in original post

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
16,246 16,201 1,306 1,498
Message 7 of 7
Flag Post
HP Recommended

That's great!

 

Thank you for sharing your solution

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation