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HP Recommended
HP Officejet Pro 8620 all in one printer
Microsoft Windows 10 (64-bit)

Why does my printer keep showing no internet connection when my internet is connected and the blue light on the panel is solid blue? How do I fix this issue so that I can print, scan and copy when it has always been connected with my internet before? 

2 REPLIES 2
HP Recommended
Hello,

In order to palliate this incident, please restart the printer, computer, and router.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
     NOTE: 
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Try to print and scan.

Please update the printer firmware as follows:

  1. In the printer front panel display, touch the Wireless icon () to retrieve the printer's IP address.
  2. Launch a web page, and then type this address in the address bar and Input. The printer Web interface opens.
  3. Click Tools tab, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.
  5. Try to scan and print.

I remain at your disposal in case of need.


Best regards,:Wink:



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HP Recommended

Thank you for your assistance with my issue . I did everything you said step by step and my printer is up to date with everything and it still didn't work. I've contacted my internet service provider and nothing is wrong on their side nor mine. I'm connected to the internet and my printer prints, scans and copy as its supposed to. However, it's still showing no internet connection. I guess as long as it does what its supposed to do, it will be alright.  Thank you for your assistance with my issue. 

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