Hp Print and Scan doctor does not work at all.

[Harry-Kritisch]

I was requested to download a new version of the HP Print and Scan doctor. I did it and installed the app according to the directions. Then, when I wanted to start the application (version 5.6.1 is indicated) an error message occurs "You need to have administration rights. Please log on as administrator and start the app again" (translated from original message in German language). I started the application again as administrator, but nothing happens.

How can i start the HP Prindt and scan doctor (as before)?

Thank you in advance for your friendly co-operation to solve this issue.

Harry-Kritisch

[praveenbv]

Hi@Harry-Kritisch, Welcome to the HP Support Community!

Try these steps to re-install the printer driver - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[H-P-Fritz]

Hi Praveenbv, your answer is maybe good for an other question.

Here is the case for  HP PRINT AND SCAN DOCTOR. 

Since weeks. The (new) version 5.6.1 asks after download for ADMINISTRATOR PERMISSION, even you are logged in as administrator.

A lot of people ist waiting for this solution.

Thanks for soon solution.

[H-P-Fritz]

just now, the problem is NOT REALLY SOLVED. In the link below is a new version 5.6.2, but the official HP links has still the wrong 5.6.1.

There a are a lot of other posts for the same problem.

Have a look at

HP print and scan doctor refuses my administrator permission... - Page 2 - HP Support Community - 81... 

there are 30 or more posts.

Good luck. 

And hello HP, please solve it.

[H-P-Fritz · Accepted solution]

hello

after a lot of other posts ... 

the new version 5.6.2.008 works.

But the problem to install the driver for the new HP OfficeJet Pro 7740 wide AIO works not ... separate posts (no connection and no driver available...)

bye

[BettyJons]

hi, I using this HP Print and Scan Doctor. I didn't have any problems.