Hp Printer Error Wait Image

[Gonzo12]

Printer HP Laser MFP 135wg

I turn on the power, and the screen shows "System Initialise". After a few seconds it changes to "Wait Image".
 I cannot connect to the printer using HP Smart on  Windows 11 - perhaps because the Wait Image message is there and the printer is offline.
 I conclude that I need a way to perform a Factory Reset (to revert to the original device drivers) - but I cannot do this from any HP software, because it won't connect. 
 
Please can you inform me how to perform a hard factory reset, using only the buttons on the printer? 
 
Thanks.

[Raj_05]

Hi @Gonzo12,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.  

The "Wait Image" error message on an HP Laser MFP 135wg printer usually occurs when the printer is having trouble processing the print job. It may indicate a communication problem between the printer and the computer or a problem with the printer's internal memory. Here are a few steps you can take to try to resolve the issue.

• Cancel the current print job: Press the "Cancel" button on the printer or cancel the print job from your computer's print queue. Then try printing the document again.
• Check the printer's memory: If the printer's memory is full, it may not be able to process new print jobs. To check the memory, go to the printer's menu and look for "Memory Usage" or a similar option. If the memory is full, try deleting some print jobs from the queue.
• Check the printer's network connection: If the printer is connected to a network, make sure it is properly connected and that there are no issues with the network. Try restarting both the printer and the router.
• Update printer firmware: Check if there is a firmware update available for your printer model and update it if possible.
• Reset the printer: Try resetting the printer to its factory settings. To do this, go to the printer's menu and look for "Reset" or "Restore Defaults" option.

I hope this helps.

 
Take care and have a good day.

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Alden4
HP Support