Hp Printer won’t let me reset

[Akamaye23]

I am trying to reset my HP Envy 6055e printer to its factory settings. But every time I try to, it tells me “it’s lost connection”. I am trying to reset it to sell it but am unable to. Anyone have any suggestions before I just throw it away? 

[Garp_senchau]

@Akamaye23, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're looking to reset your HP Envy 6055e printer to its factory settings, here's a general guide you can follow:

Reconnect Your Printer:

• Make sure that your printer is properly connected to a power source and your network.
• If you are using a wireless connection, ensure you have a strong Wi-Fi signal.

Factory Reset Through the Printer Settings:

• Go to the control panel on your HP printer.
• Use the menu to navigate to the "Setup" or "Settings" option.
• From there, look for "Printer Maintenance" or something similar.
• You should find an option called "Restore Factory Defaults" or "Reset All Settings."
• Select this option, and confirm any prompts to reset the printer.

Check for Firmware Updates:

• Ensure your printer’s firmware is up-to-date, as outdated firmware can sometimes cause connection issues. Visit the HP support site to download any available updates.

Use HP App:

• If the above steps do not resolve the issue, try using the HP app on your smartphone or computer. This app sometimes has more capabilities for managing settings on HP devices.
• Open the HP app and add your printer if it’s not already listed.
• Look for maintenance or printer setup options to reset the printer.

Also, you may refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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