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Surianto
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Message 1 of 4
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Hp Smart app could not detect the scanner

HP Recommended
MFP M255DW
Microsoft Windows 11

The printer can print normally. When I use the Smart Hp app for scanning the documents, the app could not detect my printer. Even I have delete and reinstall the printer driver and Smart Hp app, it does not solve the problem. Would you please inform me what to do. 

Thanks.

 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Surianto

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

  • Have you tried scanning from a different application or device? 
  • Did you make any changes to your printer? 
  • Have you tried updating the HP smart app to the latest version?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Surianto
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1. I Have try to use different laptop, the result is the same. I didn't use other app to do the scanning, as I only know HP Smart app.

 

2. I didn't make any changes to my printer.

 

3. My HP Smart should be the latest app I use.

 

Thanks. Looking forward your reply.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Surianto

Thank you for posting back. 

 

After reading your post I did go through the Software and drivers for HP Color LaserJet Pro M255dw and found out the printer is not compatible with HP Smart on a windows os platform

 

Please uninstall the HP Smart and install the full-featured drivers 

Here is the link - https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m255-m256-printer-series/2944... 

 

Use another scanning app based on your needs. To enable additional scan features with supported printers, install HP scan software to scan from the printer, duplex scan, and create an editable scan file.
 

HP scan software (Windows): Go to HP Software and Driver Downloads to install the full feature driver and software. After completing the printer setup, open the scanning software.
 

Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.
 

Depending on your printer, this scanning software supports the following features:

  • Scanning from the printer control panel to the computer or to an email account
  • Two-sided (duplex) scanning using the automatic document feeder
  • Creating an editable scan file using optical character recognition software
  • Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer to scan.
  • Clicking New Scan in Windows Fax and Scan
  • Windows Paint: In Windows, search for and open Paint. Click File or the Menu icon , and then click From scanner or camera.
  • Windows Scan app: In Windows, search for and open the Windows Scan app . If it is not listed, go to Windows Scan (in English) to install it.
  • Apple Image Capture (Mac): Open Image Capture from your Applications list, click your printer name in the Devices or Shared list, and then click Show Details to access all scan settings.

HP MFP Scan for HP Laser MFP printers (Windows): After installing the full feature software from 123.hp.com, search Windows for and open HP MFP Scan. Click Quick Scan to scan a document or photo without changing any settings, or click Advanced Scan for more options and scan job settings.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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