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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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HP Recommended
HP Recommended
Welcome to the HP English Community --
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<< Warning >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
Do not trust "support numbers" that show up in Tags.
There be vermin afoot.
HP Community cannot make use of Private Information -
Thieves love to grab up private bits that are posted for all to see
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The printer might be tied to an old Instant Ink subscription account.
Instead of cancelling, the previous owner might have simply dumped the printer (sold, sent to charity).
From what I've observed, "dump and run" is a common practice.
IF the printer is (or was) subscribed to the optional Instant Ink service, that account must be closed / removed from the printer.
You need an agent to help remove Instant Ink account information.
Did printer come with Ink?
If the printer came with Ink cartridges,
If those cartridges are Subscription / Instant Ink,
Then
The cartridges cannot be used with the printer.
At the very least, the printer will need to have all Instant Ink cartridges removed and a new set of HP ink cartridges installed.
True -- Economy printers can easily cost more to use than to purchase.
What?
Subscription cartridges cannot be used outside of an active subscription.
AND
Subscription cartridges lock after the contract is terminated by either the subscriber or by HP.
What else?
What if you want to subscribe to Instant Ink?
Unfortunately, you cannot transfer an Instant Ink subscription contract from a previous owner.
If you print enough every month to make it worth doing, it might be worth subscribing.
Regardless,
True - You will need help from an HP agent to remove an old contract from the printer.
Following is what you need to know about subscribing to Instant Ink.
Instant Ink Support Contact information is also included -
If you want to skip all the details,
Scroll down to "Your faster option"
Dragon Opinion
You need help to remove an old Instant Ink contract.
Once that is done, choose to enroll if and only after you understand the service.
Reminder for those reading --
The Instant Ink Subscription Service contract is OPTIONAL.
AND
Please do Read about the service before enrolling.
----------------------------------------------------------------------------------------------
What to do?
Contact Instant Ink Support --
Ask about current promotions and / or any issues you have now.
OR
Wait here for an agent to find and respond to your question(s).
------------------------------------------------------------------------------------
Details / Information / How-to / Contact
NOTE
If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".
Review
The "free trial" is a set period during which you are not charged the monthly fee for your plan.
True, should you go over your plan page limit, you are charged per set for "X" sets of pages as used.
Ink is included at no extra charge - this is true regardless of the plan you select.
10 pages or 700 pages - Ink is included as part of the plan.
Reminder
HP Instant Ink service is a legal contract --
There are obligations and responsibilities for both HP and you, the customer.
NOTES
If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".
and / or
If you don't find the help you need in the explanations, documents, or the HP Instant Ink Support - Website, scroll down to "Your faster option".
---------------------------------------------------------------
What is an Instant Ink Promotion / Trial ?
The offer is generally for a one month or longer trial to HP Instant Ink subscription service.
To get the trial, you must sign up, select a plan, and commit to the print-by-page subscription model.
An HP Instant Ink subscription is a contact for service - ink is included in that service.
The trial is a suspension of the monthly plan costs during the trial period.
The printer must be connected to the Internet (Web Services) during the Trial and for the duration of the contract. Connection is used by service to monitor plan usage status and by the printer to request ink.
---------------------------------------------------------------
Next...
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What is "Free Ink"?
There is no extra cost for ink.
Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.
Important
After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.
- All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.
and
- Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.
---------------------------------------------------------------
Who Benefits?
Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework. For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.
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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.
>>> Open and read >>> Cancel your account
Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service
Section Cancel your account
Video – Cancel HP Instant Ink
How to unsubscribe or cancel HP Instant Ink subscription
What if?
HP Instant Ink - Stopping a cancellation
Recycle HP Instant Ink Cartridges / Subscription Cartridges
HP Instant Ink - Recycle HP Instant Ink Cartridges
================================================
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
HP Instant Ink Support Website / Documents / Cancel & Contact Information
Review >>> How Instant Ink works
-- No Joy?
Review >> HP Instant Ink Support - Website and / or the Instant Ink Website – HP Instant Ink - Website > Support, Enroll, FAQ -- Click the Flag to change to your region
Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.
Comments, questions, objections, or need information not found online?
Your faster option
Active subscription?
Contact Instant Ink Support from within your Instant Ink Account
OR
Contact the team at HP Instant Ink Support during business days and hours available in your region.
Reminder
Where available as an option, the phone number will display when the office is open for business.
Check to see when to call.
OR
Choose to continue to wait here in the HP Community for an agent to find and respond to your question.
When necessary, Agents can access private information.
Waiting is not faster – our HP Community is not HP Instant Ink support – Waiting generally works.
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Message Content References
User Guide - HP DeskJet 2700e All-in-One series
HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup
Technology Tips Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP DeskJet 2720e All-in-One Printer
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
You are welcome.
Perhaps the source of the issue is elsewhere.
?
Yes -- Instant Ink Support can tell you whether the printer is tied to an old account.
Not-HP Experts do not have access to any private information (as it should be).
Perhaps the printer is failing its checks (for example, for usable ink / account) and it is blocking the HP Smart Windows app from opening as expected.
If you had HP Smart installed in your Windows system prior to acquiring this printer, the HP Smart application might benefit from resetting the application. Instructions included later in this message.
Try / Consider
==== ==== ==== ==== ==== ====
hpsw
HP Smart - Windows - Application - Details / How-to / FAQ / NOTES
HP Smart is an application that supports print and scan for PDF and Photos / Images.
The app is available in the Microsoft Store
OR (same thing)
Open the Homepage / Support Website for your printer
Category Software & Drivers > Section Install HP Smart app to complete setup and support
-- Beware –
Any HP application you install should be sourced from “HP”.
What? Fakes have been discovered on at least one Mobile App Store –
Check who is providing the application >> “HP Inc.”
If you can’t tell, ask or use the Homepage method to download and install the HP Smart application.
Instructions...
>>> How to Use >>> HP printer setup (HP Smart app)
>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
NOTES:
- Read the Terms of Use document to understand the conditions of using HP Smart products. For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a Browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different Browser – assign that Browser as the Default. (Note: Chrome not working? Use / Assign a different default Browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples
- What are the requirements to use the HP Smart app? (OS version requirements)
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples
Help Here: Unable to download and install the HP Smart printer app
and
Check / Update >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
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================== =====================
- Printer Application - HP Smart – Windows -- Check / Reset HP Smart -
NOTES
- If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
- Ignore anything not relevant, unwanted, disliked.
Start
Reminder
It is important that every device where HP Smart is installed is using the latest version of the HP Smart app for that device type.
Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
AND
The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.
That might be enough…
Stop if everything is now working.
No Joy?
Restart Everything, including the router that controls your network
That might be enough (at least short term) -- check...
Stop if everything is now working.
Next,
Windows
Check / Run Windows Updates > Install any pending updates
Next,
If not previously completed,
Restart everything, including the router that controls your network.
Can’t stand it? Consider: Restart computer(s) and printer.
Next,
Open and Check HP Smart
Stop if everything is now working.
If the HP Smart opens but does not work or hangs partly open:
Close the HP Smart App
If you cannot close HP Smart: Restart the computer and log in
Do not start the HP Smart yet.
No Joy?
Windows - Reset HP Smart Application
Next,
Reset the HP Smart application - This action removes the app data.
How to Reset the App
Windows 10 -
Settings > Apps > Apps and Features
OR
Windows 11 -
Settings > Apps > Installed Apps
Next,
Search / Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
What if?
If the app Reset does not work by itself,
Next,
Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
Reference
Uninstall HP printer software and drivers / HP Smart
Still Rubbish
Provided FYI
If nothing else works – Consider --
Uninstall the HP Smart app from Windows > Restart the computer and log in
AND
While connected to the same (home / office) network as your computer,
Uninstall the HP Smart app from other device(s) on your network (computers, tablets, phones)
After the app is removed from its device > Restart the device (for example, iPad, iPhone)
Next,
Repeat for each mobile device where you want to install the HP Smart application:
Install the HP Smart app on the mobile device
Start HP Smart app > Sign into the app > Add printer(s)
Next,
Restart the computer and log in
Install a fresh copy of the HP Smart application for Windows
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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