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Unaccountably, the windows 8 drivers are mostly missing but from my experience you can use the windows 7
Go to the below site and select windows 7 and the 64 bit
https://support.hp.com/in-en/drivers/hp-smart-tank-6000-series/model/2100178972?sku=2H0B9A
Note that the drivers are the same as the windows 10 or 11 and are all dated 2024. I think the 8 drivers were accidently left off.
If you are already connected then ignore the following
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.
You may need to reset the printer: video here
Wi-Fi setup to router: video here
For Wi-Fi direct setup see page 36 click here.
This is useful if you cannot access the router or the router is using VPN and the printer is blocked.
Simple push button or WPS setup is described on page 19 of above User Manual
Full feature software 6001
Scan software 6001
Printer Reference 6001
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Unaccountably, the windows 8 drivers are mostly missing but from my experience you can use the windows 7
Go to the below site and select windows 7 and the 64 bit
https://support.hp.com/in-en/drivers/hp-smart-tank-6000-series/model/2100178972?sku=2H0B9A
Note that the drivers are the same as the windows 10 or 11 and are all dated 2024. I think the 8 drivers were accidently left off.
If you are already connected then ignore the following
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.
You may need to reset the printer: video here
Wi-Fi setup to router: video here
For Wi-Fi direct setup see page 36 click here.
This is useful if you cannot access the router or the router is using VPN and the printer is blocked.
Simple push button or WPS setup is described on page 19 of above User Manual
Full feature software 6001
Scan software 6001
Printer Reference 6001
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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