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Deskjet 1510
iOS

My deskjet 1510 no longer works with my mac despite downloading and installing the latest drivers for iOS 11

4 REPLIES 4
HP Recommended

The latest software (iOS 11) appears to have installed successfully but when a print job goes to the printer the message cones up - 'waiting for printer to become available'.

Help

 

HP Recommended

@Tony165, Welcome to the HP Support Community!

 

Let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Make sure the cable is directly connected between the MAC and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your MAC.

Do you have an Anti-virus/firewall installed on the MAC?

You may check this in System Information > Applications. Disable the same and check if that helps.

 

  • Check if the printer is getting recognized by your MAC:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks for your help Kumar, unfortunately these steps have not solved the issues and I still receive the message - 'waiting for printer to become available'.

HP Recommended

@Tony165

 

Do you have an anti-virus installed?

Is the printer is recognized by the MAC?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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