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‎05-13-2019 11:59 PM

HP Recommended
Product: Hp envy 5020

Hihelp,just bought the above printer , working ok on androd ph , but cant get it to work on laptop, recognises printer ,seeks pin ,but shows on laptop as driver is unvailable , go to  down  load driver fron hp site , after  some time comes up as unsucessful .please advise what i do next , windows 10 64 bit , internet bt fibre model 6   thanks 

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9 people had the same question
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Accepted Solutions

‎05-14-2019 02:11 AM

HP Recommended

hi @Coolmint01 , 

 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below and choose the relevant operating system: 

https://support.hp.com/nz-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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1 REPLY 1

‎05-14-2019 02:11 AM

HP Recommended

hi @Coolmint01 , 

 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below and choose the relevant operating system: 

https://support.hp.com/nz-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

Tags (1)
Was this reply helpful? Yes No
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