Hp envy 5542 printer

[Flower-garden1]

 Hp computer Won’t print to hp 5542 printer after windows update.  Whenever I click on print it goes to save print output as this pc>documents>.  I reinstalled printer and still doesn’t print but it will print from my iPad.  

[asmita6658]

Hi @Flower-garden1

Welcome to the HP Support Community. 

Firstly, set your printer as default - 

To choose a default printer, select the Start  button and then Settings . Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you have Let Windows manage my default printer selected, you'll need to deselect it before you can choose a default printer on your own.

In Windows 10, your default can be the printer you last used. To turn on this mode, open Start  and select Settings  > Devices > Printers & scanners. Select the checkbox beside Let Windows manage my default printer.

If the issue still persists, try these steps - 

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

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Have a great day!