Hp laserjet printer Offline issue on windows 11

[MuhammadAbid]

Hey there!.

I have a hp laserjet p2014 printer. But there are no drivers available for windows 11. And when I wants to connect my printer with my laptop or shows offline or error, and sometimes done his work. How to resolve this issue?

[Sneha_01]

Hi @MuhammadAbid ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

May I know which printer are you using? In the meantime, you may try the steps mentioned below:

Restart devices:

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Run Diagnose & Fix from the HP Smart app (Windows, macOS):

• Run the Diagnose & Fix tool in the HP Smart app for Windows and macOS.
• Open the HP Smart app, and then click the Diagnose & Fix icon (Windows), or Diagnose & Fix from the Printers menu (macOS).
• If you do not have the HP Smart app, download it from HP Smart - Microsoft Store (in English) or HP Smart - Mac App Store (in English).
• Click Start, and then wait for the analysis to complete. Do not close HP Smart while the troubleshooter is running.
• On the diagnostics results screen, follow the instructions to resolve any issues found.

Check the printer and network connections

• Identify issues with Wi-Fi, USB, and Ethernet connections that can cause the printer to go offline or be unavailable.
• Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
• Check Wi-Fi network connection.

Update the printer firmware:

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

Please find the detailed instructions mentioned in the link below: https://support.hp.com/us-en/document/ish_2026537-1681507-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support