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Locked

‎09-17-2024 08:19 AM - edited ‎09-17-2024 02:46 PM

HP Recommended
Product: HP Laser MFP 135w

erro.pngWhen I open the Scanning Software, it keeps loading and does not give the options for Quick Scan, Advanced Scan. I would like a solution to this incident.

2 REPLIES 2

‎09-17-2024 02:43 PM

HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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‎09-17-2024 07:43 PM

HP Recommended

Hi @Lucas_Ca 

 

Check the driver for scanner with HP Print Scan Doctor:

>> https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Then you can install again the software:

>> https://ftp.hp.com/pub/softlib/software13/printers/MFP130/HP_Laser_MFP_131_133_135-138_Print_Scan_Dr...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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