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‎04-26-2025 03:26 AM

HP Recommended

Hp neverstop 1200w Printer not working after new firmware update

1 REPLY 1

‎04-28-2025 12:06 PM

HP Recommended

Hi @RSSYSTECH 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I appreciate the troubleshooting steps you've likely already tried, and I'm sorry for the inconvenience—firmware updates should improve functionality, not cause issues! 

 

Since your HP Neverstop 1200w stopped working after the update, here are some steps to try:

 

1. Perform a Power Cycle

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds, then plug it back in and turn it on.

 

2. Reset the Printer

  • Press and hold the Power button for 10–15 seconds.
  • If the printer has a Reset option in its menu, try restoring factory defaults.

 

3. Update the firmware on an HP printer

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer.
    https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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