Hp office jet printer 8610

[Talltall]

My office jet printer suddenly will not accept any ink from HP or any brand. Says There is a problem with your ink or printer 

[Sneha_01]

Hi @Talltall 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8610 is not accepting ink and displaying an error message, here are some troubleshooting steps to help resolve the issue:

Check Ink Cartridges:

• Make sure the cartridges are properly installed. Remove them and reinstall to ensure a secure fit.
• Check for any protective tape or seals that may not have been removed from new cartridges.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Carefully remove the cartridges and clean the electrical contacts (the copper-colored area) on both the cartridges and inside the printer with a lint-free cloth.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Update Printer Firmware:

• Check for firmware updates. Outdated firmware can sometimes cause compatibility issues with cartridges.

Check for Error Codes:

• Look for specific error codes on the printer display. These can provide more insight into the issue.

Try Different Cartridges:

• If you have access to other ink cartridges, try using them to see if the problem persists. Sometimes, cartridges can be defective.

Printer Maintenance:

• Run the printer’s built-in maintenance tools to check for issues. This can often be done through the printer's control panel or the HP Smart app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support