Hp officejet 8015e will not print. Code71-02-48

[blackowl2]

I can't finish setup to print. I get message 71-02-48. Print head issue. Also had a cant recognize oaper and tray is open when it's not open. It is hooked to wi-fi. Brand new out of the box broken!

[Nal_NR]

Hi @blackowl2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I see that you are getting Error 71.02.48 on your HP OfficeJet Pro 8028 All-In-One Printer.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.