Hp officejet pro 7740 Printer apps

[anfortech]

Hello everyone

I have hp officejet pro 7740 and it was working perfectly. Scan and sending to email directly and also google drive in apps was working.after making hard reset i didn't find the apps and when i click on APPS it shows that i must make apps update then i click ok and it shows error can't make update try again later.

Web service already activated.

Please anyone can help? How to add apps?

[sandytechy20]

@anfortech

Welcome to the HP support community.

I understand that you want to update the printer, I am glad to assist you.

Update the printer firmware to fix the issues.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[anfortech]

Thank for your support

I did exactly the same steps but i still don't have apps (scan to email,google drive...etc). And when i try to make the update from the printer i got error "please try again later" 

Please if there's any other solution.

[sandytechy20]

@anfortech 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Yo76]

Is there a solution? I am having exactly the same issue with the same printer... 😞

I'm on the latest Firmwareversion with build date 2023-09-07.