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Hp photosmart 5520 printer not prirnting black ink.

HP Recommended
hp envy
Microsoft Windows 10 (64-bit)

Despite putting in all new HP ink cartridges and following the HP website suggested steps, the black ink is not printing for my HP All-In-One Printer.  All ink levels are indicated full by the Printer system and the three color cartidges are printing - just not black.  Have tried two new black cartidges - same result.  Suggestions? printer is a HP photosmart 5520

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@myname12345 

 

Please use the following instructions to fox

 

        https://support.hp.com/us-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document...

 

Regards.

BH
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