Hp printables

[Flyingsaucerz9]

The printables are asking for a proxy address and port how do I find this information as I use the printables. If it makes any difference my computers internet does not work so I have to use it on eathernet. I do have another laptop but would need to figure out how to find it and also find the charger 🤣. Is there an easier way of fixing this?

[Dragon-Fur]

@Flyingsaucerz9 

Welcome to the HP Community Forum.

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@Flyingsaucerz9 wrote:

Product: HP ENVY 7640 e-All-in-One Printer

Operating System: Microsoft Windows 11

The printables are asking for a proxy address and port how do I find this information as I use the printables.

If it makes any difference my computers internet does not work so I have to use it on eathernet.

I do have another laptop but would need to figure out how to find it and also find the charger 🤣.

Is there an easier way of fixing this?

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You can access Printables using your web browser -- yes, the browser needs access to the Internet.

Two ways to try “HP Printables” (Replacement for Print Apps)

Open HP Smart Windows or HP Smart Mobile application

Click on the tile for Printables

Or

>>> Open your browser and open the HP Printables Website

Select your category

Select / Click on a project for adults, children, learning, fun...

See what is available...

Print your choice...

One example - Art Therapy

https://printables.hp.com/us/en/search?input=%23art%20therapy&sortDirection=date_desc

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 7640 e-All-in-One Printer

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Flyingsaucerz9]

So is there no way of getting it to work on the printer screen then as that would be handy.

[Dragon-Fur]

@Flyingsaucerz9 

Likely source of the issue can be fixed, though it would require that your Ethernet connected printer (wired connection between printer and router) be working (connecting the printer to your network) and able to connect the printer to the Internet.

From your description, for some reason your printer connection is perhaps broken, not available, not working, not used.

• Check Web Services
• Restart everything, including the router that controls the network
• Take a look at the Troubleshooting document

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Summary

Example - EWS - Web Services

HP Printers - Turn On Web Services 

Troubleshooting document

HP printers - Cannot connect to Web Services

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Flyingsaucerz9]

It will not let me on the web services part on the website as its not setup on the printer but when I try to set it up it says proxy problem and asks for the proxy address and port