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jb51780
Level 1
6 5 0 1
Message 91 of 115
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HP Recommended

Monterrey has created a lot of issues. This should take care of the issue:

 

First Uninstall all HP software, put in the Trash and empty the Trash.

 

Then reset the printer system ( https://support.apple.com/guide/mac-help/reset-printing-system-mac-solve-a-problem-mh14001/12.0/mac/... )

 

Next add the printer ( https://support.apple.com/guide/mac-help/add-a-printer-mh14004/mac )

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sampetch
New member
2 2 0 1
Message 92 of 115
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HP Recommended

This worked for me on my inkjet 8720

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MTP1025
Level 1
8 6 0 0
Message 93 of 115
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Hello! Would you be so kind in sending me the link for the updated package? I have the HP Laserjet CP1025 and have been trying to make it print in my Mac Monterey. Printer Status says it's Idle. I can see my printer connected from Mac's System Information. But when I click on Device Information (from Printer Options & Supplies), it says device is offline.

I was able to have my printer installed using the Apple HP 5.1 installer with no issues but it just will not print. It shows "Sending Data to Printer" when I click on print and then it goes totally blank without printing.

 

I was with HP "support" yesterday from 2:36pm and 6:01pm and it was a joke. For every reply I have, it takes the officer average of 10mins to reply with a single sentence. He was not able to resolve the problem.

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MTP1025
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Message 94 of 115
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Thank you! For my printer (CP1025), I only got a firmware update which will not run. 😞

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DAlphonse
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Message 95 of 115
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I am disappointed and having the same issue. My HP6970 will no longer print due to not connecting to my MAC OS Monterey update. Help HP!

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jb51780
Level 1
6 5 0 1
Message 96 of 115
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Try this:

Monterrey has created a lot of issues. This should take care of the issue. First Uninstall all HP software, put in the Trash and empty the Trash. Then reset the printer system ( https://support.apple.com/guide/mac-help/reset-printing-system-mac-solve-a-problem-mh14001/12.0/mac/... ) Next add the printer ( https://support.apple.com/guide/mac-help/add-a-printer-mh14004/mac )

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MTP1025
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Message 97 of 115
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@jb51780 , thanks! I did that as well as all the other things I found online:

 

A. Downloaded HP 5.1.1 Printer Software Update

Uninstalled all HP Drivers

Deleted my Printer

Reset the Printer System

Installed HP 5.1.1 Printer Software Update without any issues (CP 1025)

Added the printer with recommended driver

RESULT:  PRINTER DOESN'T PRINT

Did this in SAFE MODE, still wouldn't print

 

B.  Downloaded hp-printer-essentials-S-5_14_8_4

As suggested by this video: YouTube.com/watch?v=iB6TclJMaak

Deleted my Printer

Reset the Printer System

Installed hp-printer-essentials-S-5_14_8_4 without any issues (CP 1025)

RESULT: My printer wasn't among the list of printers in the file

 

C. Dowloaded HP Easy Start | HP Smart App

It recognized my printer but suggested a much better software to finish which is the HP Smart App

Downloaded the HP Smart App but it will not recognize my printer despite doing the following:
- hard reset of printer

-checking the cable

-replacing the cable

-restarting computer and restarting the app

 

I figured it might be the Firmware of my printer. Mine is still 2016xxx while HP Website has 2020xxx available but only up to 10.14.

So I installed my printer to my MacBook which runs on 10.13.  Firmware will not upgrade because when I run this

LJCP1020_FW_Upgrade_20201023.dmg (for OS 10.13), it doesn't see my printer - despite Printer Dialogue telling my my printer status is Idle.  I am able to check my supply level but in Device Information, Device Status says Offline.  But when I open the cover of the printer, my computer was able to recognize that.  If I turn my printer off and on again, Device Status (in Device Information) recognizes that my printer is Initializing.

VERDICT:  FAIL

 

Since I have Parallels installed in my Mac with Windows 10 64-bit, I had this great idea of updating the firmware via Windows.  I downloaded this:

HPPrintandScan Doctor -- passed with recommended software update

Ran the Firmware Update multiple times (since I always get an error in communication with the printer) until it went through.

Ran the HP Print and Scan Doctor again and it says everything is up to date

 

Installed my HP CP1025 printer to my Mac Monterey 12.1 (all steps in A), hoping that my firmware is already updated -- BUT to my dismay, it still says 2016xxx.

 

I am still hopeful I can still use my printer. Anyone with new ideas, please help! 

I have chatted with HP Support - no help there. I have chatted with Apple - no help there either.

 

Thank you!

 

 

 

 

 

 

c. Tried to do A to my MacBook with OS 10.13

RESULT:  PRINTER DOESN'T PRINT

Did this in SAFE MODE, still wouldn't print

 

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MTP1025
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Message 98 of 115
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Tried upgrading the Firware in another Mac running Mojave and the HP Firmware Upgrade Utility cannot see my printer: 

 

Screen Shot 2022-01-20 at 10.13.51 AM.png

 

I hope someone can help...

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collegementors
New member
2 2 0 0
Message 99 of 115
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NOT Solved--I just got a new Mac with Monterey and it will NOT print on my HP Office Jet Pro 8600--it's a great printer, and I don't want to replace it--HP, PLEASE get us a printer driver

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collegementors
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I have an Office Jet 8600 and need a driver--would you be willing to provide it again?

 

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