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Locked

‎11-28-2021 11:02 AM

HP Recommended

Hello, is there any way that the link can be used again? I'm going insane trying to find a solution.

1 person found this reply helpful
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‎11-29-2021 12:35 AM

HP Recommended

TY11

I have spoke to tech support, who completely understood my frustration, we have more than 5 printers affected and stocks of HP toner in hand for our team. Whilst sympathetic there was no indication of whether there would be a fix, or when there would be a fix. 

 

I would recommend contacting HP via social media. Throwing away all of these printers due to software issues of this sort is an environmental disaster. In some ways I wish that this thread was not marked as fixed, as it is a work-around rather than an HP fix which is what is needed. 

HP have on their site saying that they want to be the most sustainable and just technology company. This current policy is in clear opposition to this statement. 

Screenshot 2021-11-29 at 07.33.51.png

 Sorry I was not able to give you better news from direct tech support contact.

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‎11-29-2021 11:26 AM

HP Recommended

I'll contact the FTC

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‎11-29-2021 03:49 PM

HP Recommended

Can someone here recommend other manufacturers ? I'm really fed up with HP's lack of seriousness. 

I heared Brother devices are solid. 

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‎11-30-2021 12:54 PM

HP Recommended

I just download Monterey to my Mac and now it won't connect to the HP 1012 printer. I recall in the past a third party called Gutenprint providing a driver but they don't seem to have one for Monterey. Any thoughts?

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‎11-30-2021 01:43 PM

HP Recommended

The installer fudge posted (copied from Macrumors) does a good job. Try that. You need to use Terminal, but it is not difficult. The instructions are shown in a few places on this forum. HTH

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‎11-30-2021 01:46 PM

HP Recommended

I am also considering buying a Brother printer. I have one at work and did not have any problems connecting it to my laptop + I did not need to download extra drivers or anything. 

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‎11-30-2021 01:48 PM

HP Recommended

It did not work for me. So now I am having a HP device I cannot use  (:

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‎11-30-2021 05:22 PM

HP Recommended

I'm a little late to the convo.  Any way you could provide me with the updated package from the link that expired on the 25th?

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‎11-30-2021 08:26 PM

HP Recommended

Can you share the dmg file 

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