Hp printer shutdown

[Ngoc123]

I have an office jet pro 9020 series. One day, the printer was working fine printing via wifi. I just need to connect the printer to my computer to print a document. When I connected the printer to my computer using a usb cable, a spark happened, and both my computer and printer shut down immediately. I immediately unplug my printer and computer. Later, I was able to restart my computer, but my printer stopped working. I contacted All State ins to file a claim through square trade, they asked me do so much step during filing a claim process, and they keep saying it was a power surge from my outlet, and denied my claim. I told them that it was not a power surge issue, the accident happened during normal use, printing purpose.
Can someone in this group, expert, or electrical worker please give me a second opinion about the power surge thing? It is the main reason All State Ins trying to denied my claim.  I am trying to fight to get it covered.

[Max3Aj]

@Ngoc123, Welcome to the HP Support Community 

  

I understand you are facing an issue with your printer. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support