Hp smart app not detected printer

[NT-51-pk]

Color laser jet pro MFP M281fdw is not detected on HP smart while working on system. Connect with USB cable. I can print documents but scanner also not detected 

[Max3Aj]

@NT-51-pk, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're having a frustrating time with your HP Color LaserJet Pro MFP M281fdw. Let's try to resolve this together. Here are some steps you can follow to troubleshoot the issue:

For Printer Detection in HP Smart App:

1. Restart Devices: Restart both your printer and computer to clear any potential error conditions.
2. Check USB Connection: Ensure the USB cable is securely connected to both the printer and the computer.
3. Update Software: Make sure the HP Smart app and your printer drivers are up to date. You can download the latest drivers from the HP Support website.
4. Add Printer Manually: If the printer is still not detected, try adding it manually using its IP address:
   • Open HP Smart.
   • Click Add Printer → Select Set up a new printer.
   • Choose Add Printer via IP Address and enter the printer’s IP address.

For Scanner Detection:

1. HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool to diagnose and fix scanning issues.
2. Uninstall and Reinstall Drivers: Perform a root-level uninstallation of the printer software and then reinstall the full feature printer software:
   • Unplug the USB cable from the printer.
   • Go to Control Panel → Programs and Features → Uninstall all HP printer entries.
   • Open the Run command (Windows Key + R), type printui.exe /s, and click OK.
   • In the Drivers tab, remove any HP printer drivers listed.
   • Restart your computer and reinstall the printer drivers from the HP Support website.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support