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‎01-19-2021 11:42 AM

HP Recommended
Product: Mac laptop and iPhone
Operating System: macOS 10.12 Sierra

Hi  - I can print to my newly bought HP envy 6010 but it can't be recognised by the hp smart app - it repeatedly says 'cannot obtain printer details' so I can't connect to instant ink etc.

 

I have reset router and reset wifi button on printer multiple times. And been through a long troubleshoot via whats app with hp support - and am now connected to wifi but app is still not seeing the printer, so advanced options not available. Any ideas? Thanks.

Category:
6 people had the same question
1 REPLY 1

‎01-22-2021 02:08 AM

HP Recommended

Hi @JLG21,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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