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‎09-30-2020 06:26 AM

HP Recommended
Product: Hp envy printer 5032
Operating System: Microsoft Windows 10 (32-bit)

Bought. A new hp printer. All set up and online and connected. However on the hp smart app on my laptop it says my printer is offline. But my phone app says it is online. I can print off my laptop but the smart app says its offline. Why? 

Category:
1 REPLY 1

‎10-03-2020 06:49 AM

HP Recommended

@Smt5799, Welcome to the HP Support Community!

 

  • Restart the printer, router, and the PC
  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Re-install the HP Smart app and add the printer.

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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