Hp smart set up issue new printer

[charlene144]

Hello,

I just bought a new HP envy 6032e and during the set up process, after the printable connects to my wifi and get the IP address, when it finishes the set up process i get an error message saying "we are sorry, something went wrong  (Error Code: EBS00P0010)

I tried doing this set up process a few times, i tried unplugging the printer cable from both the printer and wall socket, tried factory resetting the printer, i tried all the advices i found here and nothing works! I still can't connect my printer to the HP smart and therefore cannot use my printer at all! This is a replacement for an old HP wireless printer which worked totally fine but this new one is just a nightmare.

Can anyone help me? I'm getting so frustrated, spent hours doing it to no avail!!

Thank you!! 

[A_Gayathri]

Hi @charlene144,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble setting up your new HP ENVY 6032e printer. The error code EBS00P0010 can be quite frustrating. Here are a few additional steps you might try to resolve the issue:
 

Check Your Network Connection:

• Ensure your Android device and the printer are on the same Wi-Fi network. Sometimes, if they're on different networks or if the network is unstable, it can cause setup issues.

Update the HP Smart App:

• Make sure you're using the latest version of the HP Smart app. Go to the Google Play Store, search for HP Smart, and check for updates.

Clear HP Smart App Cache:

• Go to your device's Settings > Apps > HP Smart > Storage and tap "Clear Cache" and "Clear Data."

Reboot Your Router:

• Sometimes, rebooting the router can help resolve network-related issues.

Manual Setup:

• Try setting up the printer manually. Connect to the printer's Wi-Fi network directly from your Android device, then use the HP Smart app to complete the setup.

Use HP Print and Scan Doctor: HP Print and Scan Doctor

• Although it's primarily for Windows, you might find some helpful troubleshooting steps on HP's support site that you can try.

Check for Firmware Updates: Update the firmware on an HP printer

• If you have access to a computer, you can check for firmware updates for your printer on the HP website. Sometimes updating the firmware can resolve setup issues.

Refer to this document: HP ENVY 6032e All-in-One Printer User manual

HP printer setup (Print Service Plugin for Android)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.