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Microsoft Windows 10 (64-bit)

Hp smart tank 7602 keeps saying “HP SOFTWARE IS SETTING UP YOUR PRINTER”

1 REPLY 1
HP Recommended

Hi @Steve2K 

if you are following the steps from your cell phone and that message shows in the printer, then you need to fill tanks with ink to continue the setup process.

 

ferRX_0-1757148094733.png

 

 

Please check the steps in the next video to setup your printer:

>> https://www.youtube.com/watch?v=msaeFdlLDdk&ab_channel=CopyPrintScan

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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