• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-03-2025 03:59 PM

HP Recommended

Hp Deskjet 2800e Windows 7 installation.

I manage to install as a printer and a different scanner like 2 device but I like to know if any inf file can manage to install as one device.

1 REPLY 1

‎09-04-2025 05:53 AM

HP Recommended

Hi @ChrisT17 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

You're tackling an advanced issue — and you're right to want the HP DeskJet 2800e to install as one unified device (printer + scanner) rather than showing up as two separate devices on Windows 7. 

 

Let's get into the details and your options.

 

The HP DeskJet 2800e series is not officially supported on Windows 7, especially with full HP Smart integration. 

 

HP has dropped support for Windows 7 in its latest drivers and software bundles for newer "e" series printers.

 

That’s likely why you’re seeing the printer and scanner as separate devices — because only basic fallback drivers (usually via Windows Update or generic USB PnP) are being used.

 

Still, you're not totally out of luck.

 

Use the HP Basic Drivers (Legacy INF-Based)

HP sometimes provides basic driver packages (INF-based) that you can manually install on older OS versions.

 

  1. Go to HP Drivers for DeskJet 2800e
  2. Change the OS to Windows 7
  3. Look for a download like: HP DeskJet 2700/2800 Series Basic Driver – Windows 7
  4. Download and extract the .exe using 7-Zip or similar.
  5. Go to Device Manager → Update Driver → "Browse" → Point to the extracted folder.
  6. Do this for both the printer and scanner.

 

This may unify them under a single composite USB device, depending on what’s in the INF

 

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.