Hp4301 printer

[Hc1389]

Every time adding paper  to printer tray,  I have to re-enter answers to questions, such as Language, Time, Date, and others.

[Sneha_01]

HI @Hc1389,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 4301 printer is prompting you to re-enter settings like language, time, and date every time you add paper to the tray, it’s likely experiencing an issue related to power or memory settings. Here’s a detailed guide to address this problem:

1. Check Power Supply

Verify Power Connection:

• Ensure that the power cord is securely connected to both the printer and the power outlet.
• If the printer is connected to a power strip or surge protector, try plugging it directly into a wall outlet.

Test with a Different Power Outlet:

• Plug the printer into a different power outlet to rule out any issues with the current outlet.

Check Power Settings:

• Ensure that the printer is not set to power-saving modes or settings that might cause it to reset when it wakes up.

2. Inspect Printer Settings

Perform a Reset:

• Try performing a factory reset on the printer. This can sometimes resolve persistent settings issues. Refer to the printer’s manual or HP support website for instructions on how to perform a factory reset.

Update Firmware:

• Check if there are any available firmware updates for your HP 4301 printer. Visit the HP Support website and search for your printer model to download and install the latest firmware updates.

3. Check for Hardware Issues

Inspect Paper Tray:

• Ensure that the paper tray is properly seated in the printer. Remove and reinsert it to ensure a secure fit.

Check for Obstructions:

• Make sure there are no obstructions or debris in the paper tray or around the printer that could interfere with normal operation.

Inspect Printer’s Internal Components:

• If comfortable, check inside the printer for any loose connections or visible damage. Be sure to follow safety guidelines when inspecting internal components.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support