I CAN'T GET PAST IMPROVEMENT STUDY!

[KelvinASDsdg]

FAR from "Easy Start". I am on Mac Sequoia 15.4.1, Macbook Air M1. I am trying to setup an old printer: HP Officejet 4632



1. Why is there no clue or information of what this **bleep** RED box is?!
2. I found online that it has to do with a ZIP code. Why the **** do I NEED to give you my zipcode? I should have the option to skip!
3. Why can't I type numbers in here?! I tried changing between UK and US keyboard and nothing works.

This is so unnecessarily frustrating. I cannot get past this screen!

[Hawks_Eye]

Hi @KelvinASDsdg 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I hear your frustration—this setup process should be much smoother. Based on what I see in the HP Easy Start screen, that red box is likely meant for entering a ZIP code, but HP hasn’t labeled it clearly, which is causing confusion. 

Possible Fixes

Try Entering Letters Instead of Numbers

• Some users have reported that the field only accepts uppercase letters instead of numbers.
• Try typing four random uppercase letters (e.g., ABCD) and see if it lets you continue.

Switch to a Different Input Method

• If numbers aren’t working, try using macOS’s on-screen keyboard:
  • Go to System Settings > Accessibility > Keyboard > Enable On-Screen Keyboard.
  • Use it to enter the ZIP code.

Skip HP Easy Start & Use macOS Built-in Drivers

• If HP Easy Start is blocking setup, you can add the printer manually:
  • Go to System Settings > Printers & Scanners.
  • Click Add Printer, select your HP Officejet 4632, and use AirPrint or Generic PostScript as the driver.
  • This bypasses HP Easy Start entirely.

Let me know if any of these work—I want to help you get past this screen!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye