I CAN'T PRINT AFTER UPGRADING THE SYSTEM TO MAC OS 12.2.1- DRIVERS DON'T SEE PRINTERS

[Ethan12341]

PLEASE HELP!!!  MY SOFTWARE DRIVERS NO LONGER OPERATE AFTER UPGRADING THE SYSTEM TO MAC OS 12.2.1- DRIVERS DON'T SEE PRINTERS

WHAT DO I DO???

THANKS

[Kumar0307]

@Ethan12341, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from the Mac. Do you get any errors?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• How is the printer connected?
• Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the printer is connected using a USB cable,

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

• Check if the printer is getting recognized by your Mac:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!