I Lost My Admin Password

[DavidinLV]

I moved offices and lost the paper that I had the security password on.  I need to do a full reset, not a factory reset from the front panel.  How can I do this?  I see other answers to this question have involved a direct communication with HP Support.

Thank you in advance for your help.

[Jay_G24]

Hi @DavidinLV,

I'd like to help!

I understand your printer is requesting an administrator password.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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