I REGRET BUYING THIS PRINTER

MOFO666 · ‎09-28-2022

First off, I learn that the product I got has a warranty that expired in 2021 (I JUST BOUGHT IT LAST WEEK)
I need support from HP and they have none.
Their app keeps crashing so I cannot install the printer and use it
The printer is not WIRELESSLY being detected by the app (I tried using my mobile phone, it is NOT WORKING)(Yes, I tried everything.)
I print my first coloured photo and the colour is all off (ALL YELLOWS)(I PUT IN NEW INK CARTRIGES) AND THERE IS NO OPTION IN THE APP TO CORRECT THE COLOURS.

This is the most inconvenience I've ever had in just trying to use a printer. Honestly.

Repairatrooper · ‎09-28-2022

What printer did you buy? Was it new or a display model? The warranty issue is easy to explain. When a product is manufactured it is assigned an default warranty that is 15 months from date of manufacture. They have to put something in the database. When you purchase and register your purchase, the warranty dates are updated to reflect a proper warranty based on date of purchase, not date of manufacture. If you just purchased, get it registered and then you will be able to get help. I can provide any real suggestions on your problems because you did not state what printer you purchased.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

MOFO666 · ‎09-28-2022

Thank you for that information. I got the DeskJet 3777. It had good reviews, and I liked its appearance.

I wouldn't know if I was given a display model, but the unit was supposedly sealed when I received it (it had a sealed plastic over it). But your explanation about the warranty helps (I have never heard of a warranty working like that before, this is indeed a first for me. It's confusing, I wish HP had some sort of guide to let customers know about this easier).

I already managed to connect it to Wi-Fi by downloading the software, however, despite my doing cartridge alignment a couple of times, the colours have not corrected itself, it is still horrific. Everything looks a sickly yellowish-greenish hue. SIGH. (The cartridges I am using are the ones included in the box itself - original ones, supposedly so…)

MOFO666 · ‎09-30-2022

This is exactly my problem now, and it seems HP is really the one at fault here due to defective hardware. (I did everything the other customer did as well)

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Printer-will-not-print-the-...

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