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‎04-04-2019 04:29 PM

HP Recommended
Product: 3830
Operating System: Microsoft Windows 10 (32-bit)

First time user. What needs to be done?

3 REPLIES 3

‎04-06-2019 08:08 AM

HP Recommended

@Russ07151945

 

A warm welcome to HP Support Community!

Typically configuration error's are caused due to some network connectivity issue. Let's try resetting the printer network settings and re-connecting it back to your home WiFi. Here is how to do it:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the Home screen, touch (Wireless), and then touch Settings. Touch Restore Network Settings.

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch the Wireless icon . Touch the Settings icon .

7.) Touch Wireless Setup Wizard, touch the name of your network, and then follow the instructions to connect the printer to your home WiFi.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎04-07-2019 07:04 AM

HP Recommended

A HP Tech Support person helped me that evening. Thank you for your response.

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‎04-10-2019 08:18 AM

HP Recommended

@Russ07151945

 

You are welcome! If you ever require any technical assistance, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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