I am getting a download error when trying to download hp smart to my laptop

[hilltop1969]

The HP Smart app will not load to my laptop.  I keep getting an error.  I am running windows 11 on a Lenovo Thinkpad.

[A_Gayathri]

Hi @ Hilltop1969,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the HP Smart app on your Windows 11 laptop when trying to connect to your HP Officejet Pro 8500 Premier All-In-One Printer (A909n), here are some steps you can take to troubleshoot the problem:

1. Check System Requirements: Ensure that your laptop meets the system requirements for the HP Smart app. Verify that your Windows 11 version is supported by the HP Smart app.
2. Update HP Smart App: Make sure you are using the latest version of the HP Smart app. You can check for updates on the Microsoft Store. If you already have it installed, you can go to the Microsoft Store, click on the three dots in the upper-right corner, and select "Downloads and updates" to see if there are any pending updates.
3. Check Internet Connection: Ensure that your laptop is connected to the internet. A stable and active internet connection is necessary for the app to function properly.
4. Antivirus/Firewall Settings: Check your antivirus or firewall settings to ensure they are not blocking the HP Smart app. You may need to add the app to the list of allowed applications.
5. Reinstall HP Smart App: If the app is still not working, try uninstalling it and then reinstalling it. This can often resolve issues related to corrupted installations.
6. Driver Updates: Ensure that your printer drivers are up to date. You can visit the HP website to download and install the latest drivers for your printer model.
7. Compatibility Mode: Right-click on the HP Smart app shortcut, select "Properties," go to the "Compatibility" tab, and try running the app in compatibility mode for an earlier version of Windows (e.g., Windows 10). Apply the changes and see if it resolves the issue.
8. HP printer setup (HP Smart app)

HP printer not found by the HP Smart app or operating system

I hope this helps.

Take care and have a good day.

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