I am getting an error message saying drivers are unavailable for my brand new HP Envy 7255e printer

[MBLinch]

I am getting error message that the printer drivers are not available for download on a brand new HP Envy 7255e printer.  Attempting to connect to my Acer laptop running windows 11.  The two people at HP support that I have spoken to have been no help.  Any one else have this problem?

[Dragon-Fur]

@MBLinch 

Welcome to the HP Community --

Windows print software is available for your printer.

If you have not done so,

If you are running a supported version of Windows on that computer,

Install the Full Feature Software / full driver printer software.

Installing the Full Feature Software provides full access to the printer features.

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Printer Software

In many cases, particularly if you have been able to get the preliminary network connection working, you can finalize the setup by installing the Full Feature Software.

Relevant to supported versions of Windows

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only  

Installation

• Open File Explorer (formally Windows Explorer)
  
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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Example - Windows - Full Feature Software - Installed

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips Envy inspire 7200e

Examples

HP Envy Inspire 7255e | 7955e All In One printer How to print a Borderless 4x12 Panoramic Photo

and

HP Envy Inspire 7220e 7255e All In One printer How to print a 2 sided 4x6 photo or Duplex Photo

This tutorial shows how to print a 2-sided 4x6 inch photo on the HP Envy Inspire 7955e printer.

The HP Envy Inspire supports 5x5, 5x7, 4x6 Photo Duplex, 4x12 Panorama as well as Letter and A4 photo prints.

Example in the video uses supported HP Matte Photo Paper

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Inspire 7255e All-in-One Printer 

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