I am subscribing to the INK refill program. On printer repeated error message "Connection Problem".

[chill6171]

I am connected to internet and can print but continually get an error  message on the printer that states " Connection Problem. To use this feature, the printer must be connected to the network and internet. Touch "print" to diagnose the problem or "ok" to exit". When you touch print it gives you a web access test result pages that states that i am connected to the local internet but says the proxy server authentication is off and the diagnostic results for the local network connected is a FAIL?  I tried the www.hp.com/go/tools and printed a test page and all worked fine. I am not sure what to do? It is very disruptive to printing and I don't want it to disrupt the ink subscription service any suggestions? 

[Jeet_singh]

@chill6171,

Thank you for posting your query on HP Community,

Let's try to restore the printer to the network defaults and then run the wireless setup wizard on the printer to the connect to the network.

To restore the printer to the original network settings

1. From the Home screen, touch (Wireless) and then touch ( Settings ).

2. Touch Restore Network Settings, and then follow the onscreen instructions.

3. Print the network configuration page and verify that the network settings have been reset..

Next thing, I would suggest here is to print the network configuration page and check if the printer is restored. 

To print the network configuration page, 

On the printer control panel display, from the Home screen, touch (Wireless) to display the network status screen. Touch Print Info to print the network configuration page.

Once done, Run the wireless setup wizard on the printer to connect to the network. 

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup

Once the printer is connected to the home network. Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let me know how it goes for further assistance!

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Have a great day!