I am the admin on my printer, but.....

[imeviltc]

I went to the advanced settings for the printer from the home page, and there are little locks on several of the icons.  Trying to unlock them gets me nowhere  because it wants a password.  I don't recall setting a password for my printer at set-up.  Where would I find the password?  How do I reset it if it turns out I've forgotten it?  I had a bit if a time setting it up, so it's possible I did something without realizing it was a password.

[Jay_G24]

Hi @imeviltc,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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